What does a personal concierge service do?

Almost anything! If it's legal, moral/ethical and possible, we'll do it!

How do you bill for services?

We require a one (1) hour minimum for services.  After the first hour, we bill in 15-minute increments, and billing begins when we arrive at your home, office or at the location of the first errand on your list.  

Do you charge for Mileage? 

Our flat rate includes the first ten (10) miles per day per client. After the first 10 miles, there is a charge of $0.54 per mile which, if applicable, will be billed on your weekly invoice.

Where do you offer services?

Currently, our services are available throughout the Greater Boston area.

How do I become a client?

If you are interested in becoming a client, contact us at 617.651.0181 or submit an email to info@conciergeonthehill.com via our contact us page.  You can also request a free consultation using our handy form on the right sidebar of this page! You will receive a response within 24 hours to set up a complimentary consultation.

If I use your service do I have to make a commitment or become a member? 

Nope! Just use us when you need us! Some clients use us on a one-time basis, others use us on an occasional basis and some use us on a reoccurring basis. You choose! 

How do I request services once I become a client? 

You may set up reoccurring appointments or request services as-needed. Just contact us with any new request by phone/text at 617.651.0181 or via email at rebecca@conciergeonthehill.com.  We will confirm receipt of your request along with an estimated task duration and time frame within 24 hours.

What is your turnaround time?

Clients who work with us on a reoccurring basis will have tasks completed within 24 hours.  All other requests will be completed within 48 hours. Same-day services are provided "as available.”

How do I pay?

We accept Visa, Mastercard and PayPal. You will be invoiced on a weekly basis via PayPal for services rendered during the previous week, along with any purchases made by Concierge on The Hill, LLC on your behalf to complete the service (groceries, dry cleaning etc.) and payment is due within five (5) days. Payment can be made easily online, and your invoice will include a link to where payments can be made.  If you purchase pre-paid hourly packages, you also have the option of paying via cash or check.  You will be emailed a weekly an invoice of service and associated costs details for the previous week, as well as the remaining balance on your account for your reference. We require a credit card to be kept on file but will only be used if payment is not received. 

When do hourly service packages and gift certificates expire?

Both expire one (1) year from the purchase date. 

To what holidays does the premium rate apply?

It applies to all New York Stock Exchange (NYSE) recognized holidays. 

What is your cancellation policy?

We require 12 hours notice if you are canceling or re-scheduling an appointment. Notification may be done via e-mail or telephone. If notification is not received, we reserve the right to charge you for the full amount of time scheduled. 

Are there limits on services provided?

Concierge on The Hill, LLC will not perform any service that is illegal, unethical or may put Concierge on The Hill, LLC employees at risk.  Concierge on The Hill, LLC further reserves the right to decline any request at its sole discretion.

What is your privacy policy?

Concierge on The Hill, LLC does not give out personal information to third parties. We guarantee complete discretion with all of your personal information. All Concierge on The Hill, LLC employees are required to sign a comprehensive confidentiality agreement. We also offer non-disclousre agreements (NDA) for all clients upon request.

Are you hiring?

Yes! We are a growing company and are accepting applications. Please e-mail us your resume at info@conciergeonthehill.com No phone calls please! *Note: We conduct background checks on all employees prior to hire.